Frequently Asked Questions
Everything you need to know about styling your home with La Joie Living
What is the typical delivery timeframe for furniture items?
Most in-stock items are dispatched within 2-3 business days. Delivery times vary by location, typically taking 5-10 business days for major metro areas and slightly longer for regional locations.
Do you offer white-glove assembly services?
Yes, we offer professional assembly and room-of-choice delivery services for an additional fee in selected metropolitan areas. Please contact our support team to get a quote for your specific location.
What is your return policy if I change my mind?
We want you to love your home. If you change your mind, we offer a 14-day return policy for most items in their original packaging. Please note that return shipping costs and a restocking fee may apply.
Are your wood products made from sustainable materials?
At La Joie Living, we prioritize quality and sustainability. Many of our signature collections are crafted from reclaimed timber or sustainably sourced hardwoods like Oak and Poplar.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our courier's real-time tracking portal.
Do your products come with a warranty?
Yes, all our furniture items come with a standard 12-month manufacturer's warranty against structural defects to ensure your peace of mind and long-term satisfaction.